Return policy

Returns
You have the right to return your order within 14 days of receiving it, without giving any reason.
To start a return, please contact us first by email at support@moreli.de.
We will then provide you with the correct return address and step-by-step instructions for your return.
Please do not send any items back before receiving our confirmation.

Refunds
Once we have received and inspected the returned goods, we will issue your refund within 14 days.
Refunds are processed using the same payment method that you used for your original purchase.
We may withhold a refund until we have received the returned items or proof of shipment.

Return shipping costs
The customer is responsible for the cost of return shipping.
We recommend using a tracked shipping service to avoid loss or delay.

Condition of returns
Returned products must be unused, undamaged, and in their original packaging.
We reserve the right to refuse a refund for items that are not in resalable condition.

Customer support
For any questions about your order or the return process, please contact us at
support@moreli.de — our team will assist you quickly and clearly.