Terms of Service

Operated by Moreli (Germany)
Contact: support@moreli.de

1. General
By accessing or purchasing from our online store, you agree to these Terms of Service.
If you do not agree, please do not use our website or services.

2. Orders and Payments
All prices are listed in USD and include applicable taxes where required.
Accepted payment methods: Visa, Mastercard, Klarna, PayPal.
Orders are processed once full payment is received.

3. Products
All product listings are non-binding offers.
We reserve the right to modify or discontinue products without notice.
A purchase agreement becomes effective once you receive a confirmation email.

4. Shipping
We currently ship to the United States only via DHL Express or USPS partner network.
Estimated delivery time: 8–15 business days after payment confirmation.
Shipping is free of charge.

5. Returns and Refunds
You have the right to return items within 14 days after receiving them (see Refund Policy for details).

6. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages.
Our total liability will not exceed the amount you paid for your order.

7. Governing Law
All contracts and disputes are governed by the laws of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

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2. Refund & Return Policy

Operated by Moreli (Germany)
Contact: support@moreli.de

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Returns
You may return your order within 14 days of receiving it without providing a reason.
Please contact us first at support@moreli.de before sending anything back.
We will provide you with the return address and detailed return instructions.
Do not send returns without prior authorization.

Refunds
Once we receive and inspect your return, we will issue a refund within 14 days.
Refunds are processed using the same payment method as your purchase.
We may delay a refund until we have received the goods or proof of return shipment.

Return Shipping Costs
Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping method.

Condition of Returns
Returned products must be unused and in their original packaging.
We may refuse a refund if items are damaged or show signs of wear.

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🚚 3. Shipping Policy

Operated by Moreli (Germany)
Contact: support@moreli.de

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Shipping Area
We currently ship to the United States only.

Carrier
Orders are shipped with DHL Express or USPS partner network.

Delivery Time
Estimated delivery time is 8–15 business days after payment has been confirmed.
During holidays or promotional periods, delivery times may vary slightly.

Shipping Costs
Shipping is free of charge.

Tracking
Once your order has shipped, you will receive an email with tracking information.

Failed Deliveries
If a package cannot be delivered due to an incorrect address or because it was not collected, the customer is responsible for any reshipment costs.

Import Duties & Taxes
Shipments from Germany to the U.S. may be subject to import duties or customs fees, payable by the customer.

Damaged Shipments
If your package arrives damaged, please contact us within 48 hours at support@moreli.de.

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4. Privacy Policy

Operated by Moreli (Germany)
Contact: support@moreli.de

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1. Data We Collect
We collect personal information such as your name, email, shipping address, payment information, and device data.
This information is used to process orders, provide customer service, and comply with legal obligations.

2. Use of Personal Information
Your data is used for:
– Order processing and fulfillment
– Payment handling
– Shipping and delivery
– Customer communication
– Analytics and fraud prevention

3. Data Sharing
We share personal data only with trusted partners essential for order fulfillment:
– Shopify (store platform)
– Payment providers (PayPal, Klarna, etc.)
– Shipping partners (DHL / USPS)

4. Legal Basis
We process data under:
– Contract performance (Art. 6(1)(b) GDPR)
– Legal obligations (Art. 6(1)(c) GDPR)
– Legitimate interest (Art. 6(1)(f) GDPR)
– Consent for optional marketing (Art. 6(1)(a) GDPR)

5. International Transfers
Data may be processed in Canada or the United States under EU Standard Contractual Clauses ensuring adequate protection.

6. Cookies
Our website uses cookies for functionality and analytics.
You can manage cookie settings in your browser or decline via the cookie banner.

7. Your Rights (GDPR & CCPA)
You have the right to access, correct, delete, or restrict processing of your data.
You may withdraw consent at any time.
To exercise these rights, email us at support@moreli.de.

8. Retention
We store personal data only as long as necessary for the purposes stated above or as required by law.